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The move positions HP in the enterprise information management and data market.
The company offers customer intelligence-based multichannel marketing services with multiple packages for specific needs.
Partnership with Teradata brings deep insight into customer conversations.
New tool tracks mentions and respondes directly with preset content to create new sales opportunities.
Voice application provides automated customer service for multiple health-benefits programs.
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
Web analytics firm's newest features include simpler log on and comparison tools.
One of Australia's oldest small business suppliers will add Cloud CRM to its'SmallBusiness Essentials range.
Cloud-based offering includes tools to increase the return on investments from social, mobile, and search engine marketing.
New cloud-based solution provides digital call center functionality.
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
The $24.6 million deal extends Verint's reach into the local branch banking industry.
Acquia helps Mercedes-Benz builds an online market research community.
Applications let businesses manage customer contact effectiveness, including revenue opportunities, expenses, and customer satisfaction.
The report also finds call center volumes have increased, agents are difficult to hire, agents receive training infrequently, and industry is unclear on who owns social media.
Assistly provides instant customer-service help desk applications that can be set up in minutes, adding to Salesforce's cloud portfolio.
New solutions and services help businesses respond in real time to shifting customer preferences.
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