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The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 23 May 2017
Enterprise Video Initiative extends Brightcove's cloud video platform to support internal video initiatives.
CRM Featured Articles,
Posted 22 May 2017
Verizon Enterprise Solutions has launched Visual Interactive Calling, a tool that enables consumers to tap a button in an app and connect directly to a live agent. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 19 May 2017
Hasso Platner, chairman of SAP's supervisory board, discussed "The Intelligent Future."
CRM Featured Articles,
Posted 18 May 2017
The system can help connect "people, businesses, and things" so that companies can "know more, care more, and do more for customers," says the company's CEO.
CRM Featured Articles,
Posted 17 May 2017
The new solution aims to empower salespeople by providing them with a single source for their training, coaching, and collateral needs.
CRM Featured Articles,
Posted 15 May 2017
According to Pindrop Lab's 2017 Call Center Fraud Report, every fraudulent call represents a loss of roughly $0.58 for the business. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 12 May 2017
The platform aims to help sales reps engage buyers with memorable presentations.
CRM Featured Articles,
Posted 11 May 2017
The new service expands the integration offerings of Oracle Cloud Platform.
CRM Featured Articles,
Posted 10 May 2017
The cloud-based offering aims to help enterprises leverage data to improve cross-channel marketing efforts.
CRM Featured Articles,
Posted 09 May 2017
The company releases a connector to Microsoft's suite of workflow automation tools that makes it easier to add text messaging and text-to-speech capabilities.
CRM Featured Articles,
Posted 08 May 2017
The 'off-the-shelf' application brings artificial intelligence capabilities to text-based customer service channels.
CRM Featured Articles,
Posted 04 May 2017
The solution aims to help marketing agencies drive results for their clients while reducing friction for their teams.
CRM Featured Articles,
Posted 03 May 2017
With AI-based conversational surveys, predictive analytics, and bot integrations, the software aims to help companies 'listen everywhere,' 'analyze everything,' and 'engage everyone.'
CRM Featured Articles,
Posted 02 May 2017
Aurea has acquired social community software provider Jive for $462 million.
CRM Featured Articles,
Posted 01 May 2017
To say that United Airlines has been in hot water recently is an understatement. Now, United Airlines has rolled out 10 new customer service policies in response to some of the recent incidents, but one customer service expert argues they're simply not enough. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Apr 2017
The features draw on artificial intelligence to drive customer experience.
CRM Featured Articles,
Posted 28 Apr 2017
Like any relationship, it requires a lot of work.
CRM Featured Articles,
Posted 26 Apr 2017
Industry authorities underscore the AI imperative.
CRM Featured Articles,
Posted 26 Apr 2017
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