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NICE Evolve WFM is a continuous delivery workforce management solution with advanced capabilities like analytics-based forecasting and user-defined scheduling in an elastic cloud-based deployment model. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Sep 2016
The enhancements can make the targeting process simpler—and show you which accounts to target.
CRM Featured Articles,
Posted 28 Sep 2016
The enhancements are designed to help sales reps quickly master their pitches.
CRM Featured Articles,
Posted 27 Sep 2016
The alliance aims to help companies deliver personalized experiences to customers, while the new releases promote AI and collaboration.
CRM Featured Articles,
Posted 26 Sep 2016
The Consumer Review Fairness Act would make it illegal for companies to prevent consumers from writing bad reviews.
CRM Featured Articles,
Posted 23 Sep 2016
Customer service solutions providers Cisco and Salesforce.com announced a strategic alliance earlier this week that brings together their respective customer service solutions. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 23 Sep 2016
The new features are designed to strengthen live video streaming sales and marketing strategies.
CRM Featured Articles,
Posted 22 Sep 2016
The company released the latest version of its project management tool Hanalyzer, as well as SAP HANA express edition, a streamlined version of its platform.
CRM Featured Articles,
Posted 21 Sep 2016
At its annual user conference, Oracle releases a set of tools to help business users glean insights from their customer data.
CRM Featured Articles,
Posted 21 Sep 2016
On days one and two of its annual user conference, the vendor expands its cloud-based product portfolio with 'next generation' applications that learn over time.
CRM Featured Articles,
Posted 20 Sep 2016
Salesforce Einstein brings AI capabilities to every Salesforce Cloud.
CRM Featured Articles,
Posted 19 Sep 2016
West has added multichannel capabilities to its Cloud Contact Center, including support for email, web chat, and text; network-based queuing; and inbound and outbound call blending. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 16 Sep 2016
A review on Trustpilot will automatically generate a customer service ticket in Zendesk so that agents can be immediately alerted and can appropriately respond. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 16 Sep 2016
The enhancement allows contact centers to infuse Visual IVRs with data from their back-office systems. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 15 Sep 2016
The new initiative enables Sales Navigator to integrate with leading CRM systems.
CRM Featured Articles,
Posted 14 Sep 2016
The new marketplace makes it easier for companies to customize transactional documents .
CRM Featured Articles,
Posted 13 Sep 2016
The solution, which features a creative library and an ad builder, integrates with Getty Images and YouTube.
CRM Featured Articles,
Posted 12 Sep 2016
AI tools can perform certain tasks faster and more efficiently than people, but a recent customer service hiccup from travel planning company Skyscanner serves as a reminder that, however powerful it is, AI won't be a catch-all tool for customer support. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 09 Sep 2016
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 09 Sep 2016
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