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The partnership combines Forrester's CX Index with Verint's Enterprise Feedback Management to help companies benchmark their customer service against competitors.
CRM Featured Articles,
Posted 07 Nov 2016
Freshdesk is continuing to expand its solutions beyond customer service, with fresh funding putting the company in a position where it has the flexibility to innovate, says Dilawar Syed, president at Freshdesk. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 04 Nov 2016
OpenText expands its Enterprise Information Management Platform.
CRM Featured Articles,
Posted 04 Nov 2016
The update allows companies to extend Salesforce.com's Lightning and Einstein functionality to channel partners.
CRM Featured Articles,
Posted 03 Nov 2016
The solution provides advertisers and publishers with a variety of unique, and adaptable, ad templates.
CRM Featured Articles,
Posted 02 Nov 2016
The "conversational commerce" platform aims to keep live agents connected with bot activity to manage chat-based customer interactions.
CRM Featured Articles,
Posted 01 Nov 2016
The new release focuses on supply chain improvements.
CRM Featured Articles,
Posted 31 Oct 2016
Zendesk has launched a redesigned company brand and an expanded product family that includes the new Zendesk Connect and Zendesk Explore. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 28 Oct 2016
Depite efforts to educate consumers, Consumers Union and the FCC say the group's work is not done yet.
CRM Featured Articles,
Posted 28 Oct 2016
The DXM platform draws predictive insights to bubble up valuable customer segments.
CRM Featured Articles,
Posted 27 Oct 2016
The new features are designed to help marketers segment audiences based on device, channel, and media environment.
CRM Featured Articles,
Posted 26 Oct 2016
The "system of action" is designed to help sales pros drive pipeline velocity and book more customer meetings.
CRM Featured Articles,
Posted 25 Oct 2016
Collibra 5.0 includes a data catalog and a number of new usability features.
CRM Featured Articles,
Posted 24 Oct 2016
New capabilities will make powerful insights more accessible.
CRM Featured Articles,
Posted 21 Oct 2016
Medallia Digital aims to unite web, mobile, and offline data to provide companies with omnichannel customer views.
CRM Featured Articles,
Posted 20 Oct 2016
The provider of mobile and web customer engagement solutions will lend real-time customer assistance within Microsoft Dynamics 365 for Customer Service. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 19 Oct 2016
The organization unveiled new standards for data usage, and former NBA star Kobe Bryant closed out the conference with a talk on teamwork.
CRM Featured Articles,
Posted 19 Oct 2016
With added functionality and templates, the platform aims to help marketers boost in-app customer engagement.
CRM Featured Articles,
Posted 18 Oct 2016
The conference focused on the changing definition of data—and the various new ways it's being generated, collected, and used.
CRM Featured Articles,
Posted 18 Oct 2016
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