The company adds collaboration, predictive features for customers and support agents.
Daily News,
Posted 28 Feb 2013
The two companies team up to drive engagement programs with virtual rewards, gamification, and full-service reward and fulfillment solutions.
Daily News,
Posted 28 Feb 2013
New cloud-based solutions include social media management and lead generation products.
Daily News,
Posted 28 Feb 2013
The two companies pair to deliver business intelligence integration with Hadoop.
Daily News,
Posted 28 Feb 2013
Intradiem's Intraday Task Management technology enables the distribution of back-office work to frontline contact center agents.
Daily News,
Posted 27 Feb 2013
The transaction adds to Stream's sales and lead generation portfolio.
Daily News,
Posted 27 Feb 2013
New product lets marketers track and analyze customers' multichannel journey.
Daily News,
Posted 27 Feb 2013
The partnership expands brands' ability to use consumer-generated content.
Daily News,
Posted 27 Feb 2013
Genesys expands further into the cloud contact center-as-a-service segment with overall annual recurring cloud-based revenue expected to exceed $85 million.
Daily News,
Posted 26 Feb 2013
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
Daily News,
Posted 26 Feb 2013
The deal will bring Employer of Choice certification to U.S. call centers.
Daily News,
Posted 26 Feb 2013
Adds cobrowsing, mobile live chat, and communities for smart devices.
Daily News,
Posted 26 Feb 2013
Marketers will receive more e-commerce capabilities and continued support for Salesforce.com products.
Daily News,
Posted 25 Feb 2013
The former head of Microsoft Dynamics CRM takes the top post at the cloud-based CRM solutions provider.
Daily News,
Posted 25 Feb 2013
Former Vodafone and France Telecom head will lead the company's transformation.
Daily News,
Posted 25 Feb 2013
Customer experience professionals and customers need to have a voice in pricing decisions, Forrester concludes.
Daily News,
Posted 22 Feb 2013
Offering provides maintenance, proactive monitoring and managed services for Cisco collaboration and contact center customers.
Daily News,
Posted 22 Feb 2013
App helps sales reps access their customer relationship management systems on iOS, Android, and BlackBerry devices.
Daily News,
Posted 22 Feb 2013
Partnership brings mBLAST media and social data, Web presence analytics, and scoring to customers of C2B Suite's Social Community Performance Model and Benchmarking Compendium.
Daily News,
Posted 22 Feb 2013
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