Deals by both ClickSoftware and Spoken Communications signal an emerging trend in the customer service sector: competition through acquisition.
Daily News,
Posted 23 Oct 2009
Social Ad Summit '09: How to make connections contagious and promote customer's passions. Deep Focus's Ian Schafer shares secrets behind the "Mad Men Yourself" campaign.
Daily News,
Posted 23 Oct 2009
Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the impact of social media on business.
Daily News,
Posted 22 Oct 2009
SAP World Tour '09: Morning keynote addresses challenge attendees to take charge — or risk failure.
Daily News,
Posted 21 Oct 2009
Industry thought leaders -- Hinchcliffe & Co., Asuret, and Socialtext -- join forces to drive success in enterprise social computing projects. Plus, Socialtext calculates an announcement of its own.
Daily News,
Posted 21 Oct 2009
DMA '09: Members of past generations didn't age — they simply died. Baby Boomers, on the other hand, are defying that fate -- and if they're demanding more from life, why aren't marketers giving them what they want?
Daily News,
Posted 20 Oct 2009
DMA '09: The Direct Marketing Association reinvigorates the industry with an award to recognize thought leaders.
Daily News,
Posted 20 Oct 2009
destinationCRM.com Exclusive: A new report from Forrester Research explores the maturity of your customer intelligence — and reveals what your marketing department isn't measuring.
Daily News,
Posted 16 Oct 2009
The move into Oracle's ecosystem opens up more opportunities for growth, according to company executives.
Daily News,
Posted 16 Oct 2009
Forrester Business Technology Forum '09: It's not only hip -- it's critical -- to be lean today, especially when waste is a significant cost to companies. To do so, however, technology and business need to start communicating in terms both can understand.
Daily News,
Posted 16 Oct 2009
Forrester Services and Sourcing Forum '09: Technology teams are forced to re-evaluate their goals amid tech-industry upheavals in both delivery and cost.
Daily News,
Posted 16 Oct 2009
Oracle OpenWorld '09, Day 4: The final conference keynote featuring CEO and Founder Larry Ellison pumps up the crowd with a few surprise guests and a sneak peak at Fusion Apps.
Daily News,
Posted 15 Oct 2009
Oracle OpenWorld '09, Day 3: One executive calls Oracle CRM On Demand not only Big Red's fastest-growing software-as-a-service application, but its fastest-growing application — period.
Daily News,
Posted 14 Oct 2009
Oracle OpenWorld '09, Day 2: Executives detail Oracle's broad strategy as a systems provider, and its head of CRM delves into transforming technology at the application layer.
Daily News,
Posted 14 Oct 2009
AIIM ECM Seminar: "We are at a tipping point," said industry president, telling attendees that the time is now to establish an Enterprise Content Management plan-of-action.
Daily News,
Posted 05 Oct 2009
With BrandConnect, retailers try to listen in on reviews, while getting consumers to propagate them out.
Daily News,
Posted 05 Oct 2009
The release of OmniSocial unifies the company's collaboration, social media, and community products.
Daily News,
Posted 03 Oct 2009
Amdocs Retail Experience Solution hopes to tackle a lack of customer visibility in retail stores.
Daily News,
Posted 03 Oct 2009
Pundits and company executives believe that the new IP Office 5 expands functionality while improving simplicity -- two factors deemed prerequisites for success in this sector.
Daily News,
Posted 03 Oct 2009
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