Forrester Marketing Forum '10: Analyst David Frankland urges marketers to use "customer intelligence" to drive business strategy.
Daily News,
Posted 05 May 2010
Forrester Marketing Forum '10: A Forrester Research vice president defines marketing adaptability.
Daily News,
Posted 05 May 2010
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
Daily News,
Posted 05 May 2010
Magic Quadrant for CRM Customer Service Contact Centers '10: New players join Oracle Siebel, Microsoft, and Salesforce.com as the market seeks to empower agents and deliver next-generation service.
Daily News,
Posted 25 Apr 2010
The vendor partners with business intelligence player MicroStrategy to deliver call analytics to the contact center.
Daily News,
Posted 25 Apr 2010
With basic CRM no longer a differentiator, the automated "pushing" of sales intelligence may determine who sinks or swims, according to a recent report from Aberdeen Group.
Daily News,
Posted 25 Apr 2010
Magic Quadrant for Marketing Resource Management '10: Increased interest in MRM introduces three new companies to this year's report — but Oracle is shown the exit.
Daily News,
Posted 25 Apr 2010
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
Daily News,
Posted 21 Apr 2010
The economic upswing spawns a return of the $100 million CRM project, according to a Gartner analyst.
Daily News,
Posted 21 Apr 2010
SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
Daily News,
Posted 21 Apr 2010
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
Daily News,
Posted 21 Apr 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Daily News,
Posted 19 Apr 2010
SAS Global Forum 2010: The business analytics giant aims to help medium and large enterprises understand customer sentiment and respond.
Daily News,
Posted 16 Apr 2010
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
Daily News,
Posted 15 Apr 2010
CloudForce 2010: Pushing Sales and Service further into the "Cloud 2," introducing Chatter for Force.com, and unveiling a Chatter-specific AppExchange, Salesforce.com continues to embrace social media, collaboration, and the "Facebook Imperative."
Daily News,
Posted 14 Apr 2010
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Daily News,
Posted 14 Apr 2010
CIM Version 9 brings forth social media monitoring, community integration, and new support functions all wrapped up in the company's notion of the "social customer."
Daily News,
Posted 08 Apr 2010
Version 11 continues along the path of "mobilizing the workforce" and introduces a new all-inclusive licensing option for SMBs.
Daily News,
Posted 08 Apr 2010
Alterian's new product aims to simplify maintenance of Web-site content.
Daily News,
Posted 08 Apr 2010
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