Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Daily News,
Posted 21 Dec 2009
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
Daily News,
Posted 21 Dec 2009
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Daily News,
Posted 18 Dec 2009
The social collaboration platform provider puts out a new release geared toward community managers.
Daily News,
Posted 14 Dec 2009
Pundits say adding the capability will enable quicker, higher quality support for end users.
Daily News,
Posted 10 Dec 2009
Magic Quadrant for Social Software in the Workplace '09: Gartner narrows its scope and crowns leaders for the first time, but notes that the market is still immature and there are "no safe bets yet."
Daily News,
Posted 10 Dec 2009
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
Daily News,
Posted 10 Dec 2009
The latest offering will help the company continue to grow marketshare, pundits say.
Daily News,
Posted 07 Dec 2009
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
Daily News,
Posted 04 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Daily News,
Posted 04 Dec 2009
A new solution by eTrigue gives sales a taste of marketing automation.
Daily News,
Posted 04 Dec 2009
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
Daily News,
Posted 03 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Daily News,
Posted 03 Dec 2009
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Daily News,
Posted 03 Dec 2009
Pundits say the company's latest release tightens competition in the QM space.
Daily News,
Posted 01 Dec 2009
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
Daily News,
Posted 28 Nov 2009
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
Daily News,
Posted 28 Nov 2009
destinationCRM Exclusive: The outsourcing giant targets companies looking to further relationships with high-value customers with its latest offering.
Daily News,
Posted 27 Nov 2009
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Daily News,
Posted 27 Nov 2009
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