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Cloud-based sales and marketing applications provider offers its products to iPad users.
Users of RightNow CX can now initiate translation workflows and access reports in more than 100 languages.
The deal expands IBM's cloud-based analytics offerings and beefs up its Smarter Commerce portfolio.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.
The redesign includes a new logo, Web site, and "Channel" feature.
The company's help desk application is now available on Android devices, from smartphones to tablets.
The WorkSpace Contact Center Solutions suite now includes at-home agent support and customer experience measurement powered by Mindshare Technologies.
The new version introduces support for the Google Chrome browser as well as support for the latest versions of Internet Explorer and Firefox.
SplendidCRM is now available on touch devices while in locations without an available network connection.
New management tool provides a consolidated view of integrated call center statistics.
Users can automate and track text messages via email.
New automated Q&A app provides instant support to Facebook fans.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
New features include more detailed reports, stats, and data filters
The integration of Merced's Performance Management solution with NICE's real-time analytics and real-time customer feedback will enable organizations to optimize customer-facing processes.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
MailChimp subscribers can drag and drop campaigns in a visual mapping tool to set the interaction of multiple campaigns. Easily send followup campaigns based on anyone who clicked on the lead campaign.
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
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