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Partnership lets marketers apply permission-based Facebook data to campaigns.
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
New research also finds a growing number of utilities share information about service issues with customers via social media.
The gamification platform provider announces a suite of cloud-based integrations, beginning with JIVE, Omniture, and Salesforce.com.
Xactly Express Plan Store features personalized rules engine, prebuilt templates for commission automation.
Australia and Canada lead the world in positive customer feedback.
Company adds multilingual capabilities, semantic visualization, a feedback tool, and more.
New chat application allows online businesses to have proactive, personalized interactions with customers.
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
Virtual CSR adds Altitude's software suite to deliver business value at the point of contact with the customer.
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
The campaign management and outbound notification app is the first Voxeo Connect Certified Partner application.
New platform provides citizens electronic access to their caseworkers and the benefit application process.
New application lets users record audio and video.
Acquisition of Australian cloud applications provider to strengthen company's global footprint.
More than half see agencies playing "catch-up" with new technology.
The company adds priority handling, tagging, and customer history to address demand for customer service via Facebook and Twitter.
Out-of-the-box solution for analysis and measurement of the customer experience accelerates actionable insights.
The new voice analysis application will feature immediate detection of select words and phrases and send alerts when scripts aren't adhered to.
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