SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
Daily News,
Posted 21 Apr 2010
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
Daily News,
Posted 21 Apr 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Daily News,
Posted 19 Apr 2010
SAS Global Forum 2010: The business analytics giant aims to help medium and large enterprises understand customer sentiment and respond.
Daily News,
Posted 16 Apr 2010
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
Daily News,
Posted 15 Apr 2010
CloudForce 2010: Pushing Sales and Service further into the "Cloud 2," introducing Chatter for Force.com, and unveiling a Chatter-specific AppExchange, Salesforce.com continues to embrace social media, collaboration, and the "Facebook Imperative."
Daily News,
Posted 14 Apr 2010
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Daily News,
Posted 14 Apr 2010
CIM Version 9 brings forth social media monitoring, community integration, and new support functions all wrapped up in the company's notion of the "social customer."
Daily News,
Posted 08 Apr 2010
Version 11 continues along the path of "mobilizing the workforce" and introduces a new all-inclusive licensing option for SMBs.
Daily News,
Posted 08 Apr 2010
Alterian's new product aims to simplify maintenance of Web-site content.
Daily News,
Posted 08 Apr 2010
Responsys 2010 Spring Tour: The provider of on-demand marketing services unveils a new campaign designed explicitly for social networks.
Daily News,
Posted 08 Apr 2010
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Daily News,
Posted 01 Apr 2010
Search Engine Strategies '10: Avinash Kaushik's four tips for making your metrics matter.
Daily News,
Posted 30 Mar 2010
With the launch of its ReadiMetrix product family, the on-demand BI vendor hopes to deliver "insights-as-a-service."
Daily News,
Posted 29 Mar 2010
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
Daily News,
Posted 23 Mar 2010
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Daily News,
Posted 23 Mar 2010
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
The social media monitoring vendor says the new product "brings the social phone to every desktop in the company."
Daily News,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Daily News,
Posted 18 Mar 2010
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