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The interactive analysis was developed through a collaboration with Raab Associates.
With a five-minute setup, sales execs can see at-risk deals to drive immediate action.
The new features will appeal to CRM beginners and companies on a budget.
The best customer service is an effortless experience. Live chat can deliver on that promise and save you money too. (Featured on SmartCustomerService.com.)
Built "from the ground up," the solution promises to eliminate silos.
The new offering will incorporate live chat and refined ticket access on a social media-esque interface.
Enterprises must prepare to tackle inevitable breaches in 2015.
New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices. (Originally appeared on SpeechTechMag.com)
If monitoring your Twitter feed is such an effective customer service strategy, why are nearly 80 percent of top companies not responding to customers? (Featured on SmartCustomerService.com.)
The platform will be integrated into Teradata's Integrated Marketing Cloud.
Physical stores might not be disappearing anytime soon, but their existence depends on smart digital strategies.
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
Technology incorporates real-time streaming, voice biometrics, and analytics to thwart fraudsters. (Featured on SmartCustomerService.com.)
New features include email personalization and improved audience targeting
The $275 million deal expands Alorica's capabilities, service offerings, and delivery options.
The software and services provider's new cloud service is designed to foster collaboration in the enterprise.
The largest release in Parature's history includes more than 30 new features.
Predictive algorithms will work with data sets to help with customer conversion.
Cybersecurity, social media, and mobile commerce will be major themes in 2015.
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