Joint solutions combine NICE WFO technology with Silver Lining's performance management and agent coaching tools.
Daily News,
Posted 07 Mar 2013
ANA survey finds little change in priorities since 2006.
Daily News,
Posted 06 Mar 2013
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Daily News,
Posted 06 Mar 2013
Forrester report emphasizes need to manage increase in data to minimize security risks.
Daily News,
Posted 06 Mar 2013
Three new data capture options are integrated into the company's enterprise CRM solution.
Daily News,
Posted 06 Mar 2013
Solution aims to increase audience engagement across Web properties, mobile apps, online stores, and more.
Daily News,
Posted 06 Mar 2013
Allows businesses to publish, track, and personalize applications.
Daily News,
Posted 05 Mar 2013
New solutions provide integrated Web, social media, text, and email customer interaction options.
Daily News,
Posted 05 Mar 2013
The patented technology is currently featured in VHT's Conversation Bridge product.
Daily News,
Posted 05 Mar 2013
Solution helps prioritize leads and follow-up action.
Daily News,
Posted 05 Mar 2013
Enhancements enable businesses to create more personalized customer experiences.
Daily News,
Posted 05 Mar 2013
Meetlocalbiz.com promises to connect small businesses with local consumers.
Daily News,
Posted 05 Mar 2013
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Daily News,
Posted 01 Mar 2013
The company adds collaboration, predictive features for customers and support agents.
Daily News,
Posted 28 Feb 2013
The two companies team up to drive engagement programs with virtual rewards, gamification, and full-service reward and fulfillment solutions.
Daily News,
Posted 28 Feb 2013
New cloud-based solutions include social media management and lead generation products.
Daily News,
Posted 28 Feb 2013
The two companies pair to deliver business intelligence integration with Hadoop.
Daily News,
Posted 28 Feb 2013
Intradiem's Intraday Task Management technology enables the distribution of back-office work to frontline contact center agents.
Daily News,
Posted 27 Feb 2013
The transaction adds to Stream's sales and lead generation portfolio.
Daily News,
Posted 27 Feb 2013
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