Read about the industry leaders, rising stars, and companies that have successfully implemented service customer service solutions and whose accomplishments and contributions have made them winners in the CRM world this year.
For the rest of the March 2015 issue of CRM magazine please click here
When it comes to providing great customer service, a contact center manager's work is never finished. In addition to the day-to-day responsibilities of running a successful contact center, managers must be on the lookout for new solutions that can create more valuable engagements for the company and its customers. This year, the industry has witnessed some impressive developments in mobile support, multichannel cloud solutions, real-time analytics, feedback management, and even cognitive computing.
To keep track of all of these developments over the past year, our 12th annual CRM Service Awards takes a look at new technologies and upgrades from established and emerging industry vendors, as well as the most impressive case study deployments. Our coverage starts here.
The 2015 CRM Service Leaders
The 2015 CRM Rising Stars
The 2015 CRM Service Elite
Each of our three Elite winners—a retail giant, a charitable organization, and a government agency—combined solid strategies and clear goals to better serve their client base.
Our six Rising Stars proved their dedication to improving customer service via a variety of channels.
Our 12th annual Service Leader awards honor the innovative companies behind the developments in cloud offerings, chat software, search capabilities, mobile solutions, and other technologies that have had a significant impact on the customer service industry over the past year.
Sponsored By: Jacada, Avaya, Confirmit, inMoment and BoldChat
Sponsored By: Genesys, Avaya, Verint, and Aspect
Sponsored By: Verint®, Confirmit and inContact
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