The 2008 CRM Service Awards: Rising Stars -- Introduction

Customer service technology vendors still need to wheel, deal, and innovate in order to compete. Some of our Rising Star award recipients are already well known in the customer service solutions space, but all four are making the right moves with a focus on the future. The recipients are deepening their competitive footprints by perfecting specialized services instead of offering wide-ranging solution suites, and are targeting a growing customer base: small and midsize businesses. Indeed, the Rising Stars of 2008 are at your service. -- By Ryan Davis, Marshall Lager, Christopher Musico, and Jessica Tsai

• Coveo Solutions: Searching the Universe
  Coveo Solutions knows where to find what you're looking for.

• Jacada: A Smaller Constellation
  Jacada hopes a tighter focus will lead to brighter fortunes.

• Spoken Communications: Ready to Go Nova
  Spoken Communications keeps callers from waiting aimlessly on the line, but it's waiting for a big customer to keep it in the limelight.

• Telcordia Technologies: Still Shining
  Telcordia Technologies may have been around -- but it's planning to be around a lot longer, too.

[Please Note: To see the 2008 Service Awards Issue's full table of contents, please click here.]

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