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The Pulse: What is the hottest area of CRM?
Posted Feb 2, 2004
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What is the hottest area of CRM? Contact center outsourcing: 13% Embedded analytics: 14% Hosted CRM: 39% Mobile SFA: 12% Online/Email marketing: 10% Cross-/upselling in the contact center: 13%
(Source: destinationCRM.com online poll)
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