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Statistically Speaking
For the rest of the December 2006 issue of CRM magazine please click here
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  • 2006 online holiday retail sales will grow to $32 billion, an increase of 18 percent over last year's holiday season, according to Jupiter Research's "Online Retail Holiday Forecast, 2006." The report also contends that 114 million users, a 6 percent increase over last year, will buy online this holiday season.
  • On average, New Yorkers complain three times more than the national average, while residents of the Pacific Northwest complain only half as much as the national average, according to TARP Worldwide.
  • Salespeople at top performing companies spend 40 percent more time each year with their best potential customers (qualified leads and known prospects) than do their colleagues at low performing companies, according to the study "Driving Profitable Sales Growth." For the purposes of this study, which was released by sales effectiveness consultancy Watson Wyatt, top performing companies were defined as those that respondents reported had outperformed their industry peers over the past two years. Salespeople at top performing companies also spend 264 more hours per year on prospecting, presenting, and closing, and nearly 25 percent less time on administrative tasks.
  • The quality management/liability recording space reached the billion-dollar threshold in 2005, experiencing solid year-over-year growth of 10.3 percent to $1.025 billion, according to DMG Consulting's "2006-2007 Quality Management/Liability Recording Product and Market Report." The market will experience 9.5 percent growth by the end of the year, bringing the overall market to $1.122 billion, and a 9 percent uptake in 2007.
  • Applications using the on-demand delivery model represented 5 percent of business software revenue in 2005, but Gartner projects 25 percent will be SaaS (software as a service) by 2011. The CRM industry has performed well in terms of SaaS, with 8 percent of CRM total software revenue in 2005 and an expected 12 percent in 2006.
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