-->
Get CRM Media in your inbox -
Sign up for free
toggle menu
Home
Subscribe
CRM
Magazine
CRM eWeekly (e-Newsletter)
News
CRM Featured Articles
CRM Across the Wire
In Depth
Features
ViewPoints
Case Studies
Columns
Insight
Blog
Customer Service
Marketing
Sales
More Topics
Analytics
Big Data CRM
Channel Management
Cloud-based CRM
Enterprise CRM
Integration
Mobile
SMB/Mid-market CRM
Social CRM
Topics
Industries
White Papers
Best Practices Series
Reports & Research
Resources
CRM Buyer's Guide & Directory
Current Issue
Previous Issues
Market Awards
Service Awards
Jobs
Webinars
Events
CX Connect 2023
CRM Evolution Conference
Smart Customer Service Conference
SpeechTek
Digital Experience Conference
About
What Is CRM?
About Us
Contact US
How to Advertise
Getting Covered
Editorial Calendar
Reprints
April 1, 2007
Statistically Speaking
Worldwide revenues for CRM solution providers hit $8.4 billion in 2006 and are expected to grow to $10.9 billion in 2007, according to Forrester Research's report, "The Forrester Wave: Enterprise CRM Suites, Q1 2007."
BI platform revenue will rise 10 percent in EMEA in 2007 and reach 1.5 billion euros, while BI platform revenue will grow at a CAGR of 9.7 percent, tallying 1.9 billion Euros in 2010, according to Gartner.
A survey by the Computing Technology Industry Association (CompTIA) of 350 companies with 500 or fewer employees found that 50 percent of those businesses trust the security offered by IP telephony product and solution vendors. This represents a slight improvement from a year ago, when 48 percent of those surveyed said they trusted IP telephony security. IP telephony, however, still lags behind traditional telephony systems (82 percent), Ethernet data networks (72 percent), and wireless local area networks (60 percent) in the security confidence level these businesses have, according to the CompTIA survey.
Thirty-eight percent of consumers in 2006 said that they would never want to receive commercial text messages under any circumstance, compared to 42 percent in 2005, according to Jupiter Research's "Mobile Marketing: The Carrier's Path to the Pot of Gold." Eight percent of consumers in 2006 only wanted to receive opt-in text messages, four percentage points lower than the number of consumers in 2005.
Worldwide security software revenue is expected to total $9.1 billion in 2007, a 10.7 percent increase over the 2006 revenue of $8.2 billion, according to Gartner. Antivirus software revenue is expected to total $4.9 billion in 2007, and will account for 53.8 percent of the total security software industry.
Free
for qualified subscribers
Subscribe Now
Current Issue
Past Issues
Best Practices Series
Contact Center Transformation with AI and Automation
Digital-First Customer Service in a Human World
Top 6 2024 Customer Experience Megatrends – What to Prioritize Now
More
CRM Web Events
Let's Get CX AI Ready: Shoot for 3 Practical Ways to Score CX Points
Coming May 01, 2024
Beyond ChatGPT: Navigating the New Era of CX AI
Coming May 08, 2024
CDPs: Boosting Service, Marketing, and Sales
Coming May 29, 2024
Contact Center Transformation with AI and Automation
Coming June 12, 2024
How AI-Assisted Self-Service Can Transform Your CX
Coming June 26, 2024
More Web Events
Reports & Research
Not All AI Copilots Are Created Equal
Designing Your AI-Ready Business
CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities
More