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M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
For the rest of the March 2010 issue of CRM magazine please click here
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• Sept. 8, 2009 ... RightNow Technologies buys social-network platform player HiveLive for $6 million to expand its social CRM offerings.

• Sept. 14 ... Communications giant Avaya announces it will acquire Nortel Enterprise Solutions for $900 million (plus $15 million reserved for an employee retention program).

• Sept. 15 ... Adobe Systems acquires Web analytics firm Omniture for $1.8 billion.

• Dec. 2009 ... Salesforce.com quietly—in fact, unofficially—acquires GroupSwim, a provider of on-demand social software. Analysts speculate the deal could involve Chatter, the product Salesforce.com announced in November to provide integrated enterprise-class social networking.

• Dec. 1 ... Gartner agrees to buy AMR Research for $64 million.

• Dec. 8 ... Actuate, a provider of business intelligence and enterprise performance solutions, acquires data and document management solutions Xenos Group for $35.5 million.

• Dec. 23 ... Accel-KKR, a private-equity firm, closes an acquisition of customer interaction solution provider Kana Software for just under $41 million. Kana will continue to operate under its own brand.

• Dec. 23 ... Telefonica buys Voice over Internet Protocol start-up Jajah for $206 million. 

• Dec. 30 ... Speech technology giant Nuance Communications confirms its acquisition of voicemail-to-text counterpart SpinVox for $102.5 million.

• Jan. 4, 2010 ... Seesmic buys social-network updating service Ping.fm for an undisclosed sum. 

• Jan. 5 ... Gartner acquires Burton Group for $56 million. 

• Jan. 5 ... Oracle acquires Silver Creek Systems, a provider of solutions for product-data quality, to boost information management. 

• Jan. 6 ... CDC Software, a provider of enterprise applications and services, offers $105 million for Chordiant Software, a customer experience management vendor.

• Jan. 7 ... Jive Software, a provider of social media tools, acquires social media analytics firm Filtrbox for an undisclosed sum. Jive says it will integrate Filtrbox’s real-time social media monitoring capabilities into its own platform.

• Jan. 11 ... Social media agency Powered purchases three smaller firms—Crayon, Drillteam, and StepChange—to further its reach in helping brands make the most of social media initiatives.

• Jan. 11 ... Email marketer eCircle sells majority stake to private equity for $60 million.

• Jan. 11 ... Chordiant rejects CDC’s bid. 

• Jan. 12 ... Art Technology Group, a provider of software and support services for e-commerce, pays $17 million in cash to buy InstantService, a provider of live chat services.

• Jan. 12 ... Incentive management player Callidus Software closes its acquisition of ActekSoft, a provider of commission and compliance software for complex selling environments.

• Jan. 12 ... Yahoo! sells open-source email-and-collaboration solution Zimbra to virtualization pioneer VMware for an undisclosed sum.

• Jan. 13 ... Enterprise marketing management vendor Unica acquires privately held Pivotal Veracity to enhance its enterprise and on-demand email marketing.

• Jan. 14 ... CDC announces it’s withdrawn its offer to acquire Chordiant and has sold its existing 1.3 percent stake in the company. 

• Jan. 14 ... Cegedim Dendrite, focused on the life sciences sector, acquires SK&A Information Services, a U.S. healthcare-data provider.

• Jan. 15 ... CDC announces it has signed a term sheet to acquire an undisclosed provider of supply chain management solutions.

• Jan. 20 ... Voxeo, a vendor of interactive voice response (IVR) platforms and hosting, acquires ClackPoint, a real-time multimedia collaboration platform.

• Jan. 28 ... Data integration firm Informatica buys master data management specialist Siperian for $130 million in cash.

• Feb. 3 ... IBM, announces a deal to buy master data management player (and Siperian competitor) Initiate Systems for an undisclosed sum.


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Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
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