For the rest of the October 2009 issue of CRM magazine please click here
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
What does the Twittersphere think of Salesforce.com?
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Some recent tweets about CRM software.
The twitterverse opens up on open-source CRM.
Getting customers all a-twitter.
Customer experience tales across the Twitterverse.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Entellium's crisis played out on Twitter, live.
Cloud computing gets the Twitter treatment.
The recession casts a cold shadow over the Twitterverse.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
Customer service tweeps speak for themselves.
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.