Customer service tweeps speak for themselves.
For the rest of the April 2009 issue of CRM magazine please click here
For more of the April 2009 edition of CRM magazine, please click here.
Given this month’s awards, we decided to let a few customer service tweeps speak for themselves. We’re also pleased to announce we’ve put the real estate mantra of “location, location, location” into practice and secured www.twitter.com/CRM for CRM magazine. Not to worry, though: Our original, www.twitter.com/destinationCRM, is still there, handling live-twittering and blogposts. We’ll be monitoring both, of course, but to reach us directly, start your tweet with @CRM.
BR holds the Guinness World Record for the largest cup of ice cream. The giant vanilla scoop weighed 8,865lbs & was created on Sept 13, 2005
@MrDigDoug If you check a booster seat I’d recommend securing any strap that may be on it, otherwise you should be fine http://is.gd/llZX
@Cruleworld It should show up when it leaves the building. If you want to DM StefanieatDell your order #, I can look it up for you.
@vampgirl082 If you had your Gold Card registered, you can get it replaced. Call us at 1-800-STARBUC
In between phone calls, Zappos employees are forced to eat marshmallows to keep speaking skills up - http://bit.ly/chubbybunny
@BrentLeary So thrilled you came by today! Looking forward to seeing you again on Monday!
[Editor’s Note: See @BrentLeary’s February 2009 “Connect” column for the story behind this tweet.]
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationcrm.com/subscribe/.
|Learn more about the companies mentioned in this article in the destinationCRM Buyer's Guide:
As Twitter, the microblogging site, explodes in popularity, CRM has become a common topic. To bring the Web 2.0 world full-circle, we'll be highlighting a few choice tweets.
The microblogging site is rapidly becoming a destination of choice for the Web 2.0-savvy, and users of Microsoft Dynamics CRM 4.0 are certainly among them.
Some recent tweets about CRM software.
The twitterverse opens up on open-source CRM.
Getting customers all a-twitter.
Customer experience tales across the Twitterverse.
The financial crisis -- and the customer service issues it raises -- makes itself felt on Twitter.
Entellium's crisis played out on Twitter, live.
Cloud computing gets the Twitter treatment.
The recession casts a cold shadow over the Twitterverse.
So speak softly and carry just 140 characters.
Government 2.0 comes to the Twitterverse.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
How have retailers fared in the twitterverse?
Social media thought leaders, twittering about social media.
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
The end of on-demand business intelligence provider LucidEra, captured on the public tweetstream.
What does the Twittersphere think of Salesforce.com?
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