Zendesk, a provider of cloud-based help desk software, today announced the two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with both the online and on-premises versions of Microsoft Dynamics CRM 2011.
Zendesk for Microsoft Dynamics CRM provides a two-way integration with new functionality that gives organizations a view of their customers, from sales to support, from within a single system. Because Microsoft Dynamics CRM and Zendesk customer views are available via both platforms, organizations can choose their preferred platform for staying up to date with all customer interactions.
Zendesk for Microsoft Dynamics CRM helps sales and support teams work together to nurture new sales leads, convert leads into customers, and maintain healthy customer relationships that drive future sales.
"Zendesk for Microsoft Dynamics CRM provides organizations a way to give the personalized experience customers want by allowing every employee who is in contact with a customer—from a sales rep to a support agent—to quickly see every interaction the customer has had with the company," said Zack Urlocker, Zendesk's chief operating officer, in a statement.
"Customers are a company's most important assets," said Craig Dewar, director of product management for Microsoft Dynamics CRM at Microsoft. "With Zendesk for Microsoft Dynamics CRM, users can now get a 360-degree customer view, from sales to support. The ability to track customer issues in a single view leads to quick resolution time and more satisfied customers."
"The Zendesk for Microsoft Dynamics CRM 2011 integration funnels critical sales and support information into a single view, allowing us to respond to our customers faster and smarter and improve our levels of customer service," said Iain Dalgarno, sales and marketing manager at Scorpio Software Services.