Zeacom, a global provider of communications solutions that deliver multimedia contact center, business process automation and plug-in unified communications functionality, today announced the latest version of Zeacom Communications Center (ZCC).
Version 6.1 introduces mobility applications for Android users, business intelligence features for the contact center, and additional flexibility for PBX users wanting to benefit from integration with Microsoft Lync.
Highlights of ZCC 6.1 include the following:
- Mobility Applications for Android: Executive Mobile now delivers full corporate presence, contacts, and call history on Android smartphones so executives can manage their communications while away from their desk. Executive Mobile can also be used on the iPhone, Windows Mobile, and BlackBerry devices. Also soon to be released for Android is Zeacom's Snapshot application, which displays up-to-the-minute contact center data and exception reporting to managers on the move. Snapshot for Apple iPad users will be released soon after.
- Improved Wrapup Data Capture: Speed up post-call analysis and deliver higher quality business intelligence in the contact center using dynamic wrapup capability. Agents are presented with fewer, more relevant options which are generated based on the agent’s previous selection. As a result, agents can select the correct wrapup data quickly and easily, thereby increasing productivity.
"By leveraging the popularity of Android and Microsoft Lync among business customers, we increase the return on investment from Zeacom software," says Sam Williams, Zeacom's vice president of marketing. "Version 6.1 offers our partners additional opportunities to add value through enhanced business process automation and integration services."