Totango has rolled out a new engagement reporting feature as part of its customer engagement management platform.
Users can now create reports that tell the engagement story of their account bases, shine a light on how engaged and successful customers are, identify risks and opportunities, and understand critical trends.
With the new engagement reports, online businesses can now answer these crucial questions:
The engagement report also comes equipped with Account Health Summary and Account Lifecycle reports that respectively show the breakdown of accounts in Good/Poor health and outline the number of free, paying, and canceled accounts over time.
"Our customers are always looking for more ways to understand customer engagement trends and undercurrents. We're excited to add our newest expansion to the Totango product-line," said Oren Raboy, vice president of products at Totango, in a statement. "The new engagement reports are a simple, beautiful but very powerful way to visualize user engagement and identify risks and opportunities. We've seen customers use them in anything from daily customer-review meetings to quarterly board sessions."