Tific, a global support automation solutions company, renewed its Click 'n Fix licensing agreement with AVG Technologies (AVG), a provider of Internet and mobile security. Tific is a subsidiary of PlumChoice.
The licensing renewal enables the companies to continue to build customer satisfaction through enhanced AVG customer support using the Tific Click 'n Fix solution. The solution automatically remediates common, recurring technical issues.
The Tific and AVG partnership allows customers who visit AVG's support page to select embedded Click 'n Fix options to automatically address technical issues rather than taking complex manual steps to remedy problems. Since the initial implementation of the licensing agreement, AVG has recorded 10,000 clicks per month and expects the number of users to continue to grow as AVG adds more solutions that empower customers to resolve issues automatically.
"If customers encounter technical problems, it's important to provide a resource that helps them fix the issue quickly and conveniently," said John Giamatteo, chief operating officer at AVG Technologies. "Our agreement with Tific provides our customers a way to automatically address their issues and rapidly resume normal activities with peace of mind."
"Our continued work with AVG Technologies enables us to raise the bar even higher when it comes to delivering automated support services solutions in the Service 2.0 model," said Pär Ribbner, president of Tific and senior vice president at PlumChoice. "Providing top-quality customer service sets companies apart, and in the technology space, it's even more important to offer immediate resolution. With Click 'n Fix, customers can instantly resolve issues with minimal stress."