Logo
BodyBGTop
TeleTech Partners with Satmetrix to Activate Net Promoter Score for Clients
Exclusive relationship focuses on joint product development, associate certification, and go-to-market approach.
Posted Feb 3, 2012
Page 1



TeleTech Holdings, a provider of transformational customer experience strategy, technology, and business process outsourcing (BPO) solutions, has entered into an exclusive relationship with Satmetrix, a provider of customer experience software, to integrate its Net Promoter methodology and technology into TeleTech's portfolio of customer experience products and services.

The integration of TeleTech's technology-enabled services with Satmetrix software will enable clients to operationalize interaction strategies at the point of customer contact to improve the service experience. This approach to integrating software with services will provide a platform for clients to create promoters and reduce detractors in real time. To ensure the effectiveness of the program, TeleTech also plans to incorporate Satmetrix's Net Promoter Service Certification into its global training curriculum.

"We are delighted to welcome Satmetrix to the growing family of TeleTech partners," said Ken Tuchman, chairman and CEO of TeleTech, in a statement. "Net Promoter has become the proven industry standard for measuring the quality of the customer experience. By building the Net Promoter methodology into our solution on the front lines, we will help our clients proactively take action and create more positive interactions that will ultimately increase loyalty, word of mouth advocacy and shareholder value."

Richard Owen, CEO of Satmetrix, said: "We are delighted to partner with TeleTech, a company that has had improving the customer experience at the heart of its service proposition for over three decades. Our combined capability will enable TeleTech clients to drive sustainable growth by creating advocate customers."


Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
The platform helps companies promote word-of-mouth marketing among customer advocates.
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us