TeamSupport.com, a provider of software-as-a-service-based customer service and help desk tools, today announced the release of a significant enhancement to data sharing between its flagship customer support application and Salesforce.com.
"In addition to importing basic user and account information into TeamSupport, users of Salesforce are now able to map custom fields created in the CRM system," said Robert Johnson, CEO of TeamSupport.com. "It greatly expands the range of client data accessible to TeamSupport users within the organization, and that translates into better communication between workgroups, increased productivity, and ultimately, happier customers."
Employed by customer support and corporate help desks worldwide, TeamSupport is easily configured and customized; the application is offered in several reasonably priced, upgradeable versions. TeamSupport is scalable from a simple help-desk application to a 100+ seat enterprise-wide customer support and product defect tracking system.