TeamSupport, a provider of Web-based customer support and help desk software solutions, today released new screen capture capability that allows users to record audio and video of a discrepancy and embed it in tickets submitted to a TeamSupport-enabled customer portal.
Available to users of both TeamSupport's basic and advanced ticket submission portals, the option offers an "Add Screen Recording" button below the description box when filling-out a new support request. Users can add audio, such as a detailed narrative, to their recorded video.
"This feature will help customers relay more useful information with greater ease," said TeamSupport CEO Robert C. Johnson. "Support teams can more rapidly resolve issues when they're able to fully visualize, understand, and replicate the variables. It's one more tool we're adding to TeamSupport in our ongoing efforts to improve the customer support experience."