Business systems services provider divine, inc. Tuesday acquired Synchrony Communications, a privately held provider of Web-hosted CRM suites, for an undisclosed amount.
divine also Tuesday announced the completed acquisition of contact center management solutions provider eshare communications.
By adding Cincinnati-based Synchrony and completing the stock-for-stock purchase of Norcross, Ga.-based eshare, divine is expanding its reach into the CRM space by securing its customer connections over multiple channels, said divine Chairman and CEO Andrew "Flip" Filipowski.
"With our acquisitions of
Synchrony and eshare, divine is building a tremendous arsenal of
sophisticated tools that enable companies to make every interaction count
toward full engagement of the customer, whether those interactions be over
the phone, by email or via Internet chat," said Filipowski.
"divine shares our belief that those companies that harness all their
ongoing customer interactions and transactions on a single standards-based
platform will be rewarded with improved customer loyalty and greater
profitability," said Synchrony CEO and founder Mark Richey. "This
acquisition validates the strength of our technology and our team."
divine (Nasdaq: DVIN), which went public in December 2000, has also recently acquired assets of marchFIRst in several transactions as well as enterprise portal company SageMaker.