Storacall Voice Systems, a developer of call recording, analytics, and agent performance systems, has entered into a strategic and technical partnership with Rostrvm Solutions, a supplier of predictive dialer and call center software.
Storacall‘s call recording systems have been fully integrated with Rostrvm's call center software to provide a combined contact management and call recording solution. T
This integration enables Storacall recorders to support the full range of rostrvm inbound and outbound events, including predictive, preview, and manual dialing, Inbound calls, transferred calls, conference calls, and rostrvm "Clipboard" events.
With the integrated solution, managers can search for calls based on a wide range of criteria, including caller, called number, agent, device, direction, date and time, as well as rostrvm call reference or clipboard data. This enables a specific call to be identified and played back immediately. It is also possible to replay calls based on campaign information provided by Rostrvm Solutions' call center management software.
Additionally, the integration ensures compliance with both FSA and PCI data security standards. The scripting function of the rostrvm CallGuide software signals to the Storacall Recorder that the payment portion of the call is coming up, enabling the recorder to pause the audio so the customer's card details are not recorded.
"This development means that existing users of Storacall recording systems can move to Rostrvm's call handling solutions and rostrvm users can add a Storacall recorder knowing that it will be fully compatible with their existing infrastructure. In addition, current users of both Storacall and rostrvm software will be able to upgrade to a fully integrated version," said Alex Leighton, marketing manager at Storacall, in a statement.