RightAnswers, a provider of cloud-based knowledge management and self-service solutions, today announced the availability of the RightAnswers SuiteApp, built using NetSuite's SuiteCloud Computing Platform.
The integration of RightAnswers Unified Knowledge Platform and NetSuite brings a combination of CRM and knowledge management, offering a solution that allows customers to get correct answers to their questions through Web-based self-service.
NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. SuiteCloud Developer Tools include workflow management, scripting, analytics, Web services, and more.
With the app, customers can findanswers to their questions without having to leave their NetSuite interface. Customers can access solutions 24/7 from multiple channels, including Web browser, email, smartphone, tablet, and others. RightAnswers knowledge management solution lets organizations create and manage enterprise knowledgebases from a single platform. By integrating the solution into NetSuite, organizations can handle customer inquiries and upcoming business initiatives or projects and track success with analytics.
"Partnering with RightAnswers allows our customers to take advantage of a leading knowledge management and self-service solution," said Guido Haarmans, vice president of business development technology partners at NetSuite, in a statement. "The integrated nature of our products allows organizations to provide greater consistency in support responses for improved customer service, reduces support costs by providing self-service and mobile access to customers, better equips agents to handle repeat occurrences of known issues, and prepares organizations to better handle company-wide business and IT initiatives."