PlumChoice to Extend Tific Version 8.0 to Support Microsoft SQL Server
The technical support automation solution now handles multiple database and CRM systems.
Posted Nov 1, 2011
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PlumChoice, a provider of remote technical services, today announced the upcoming extension of Tific Version 8.0.

The new product release supports the Microsoft SQL Server, enabling administration of automation customers on one of a number of database platforms. It is expected that the updated version will be available for commercial use late in the fourth quarter of 2011 with some customers immediately adopting the new release.

Version 8.0 supports a broad set of underlying database and customer relationship management (CRM) systems via Microsoft SQL Server, which is a key infrastructure element for systems used by many top companies. It is anticipated that this new release will allow broader adoption by those companies whose standard is SQL Server.

"Microsoft's SQL Server provides us with a robust and efficient database server platform for delivering our SaaS service automation platform. Our addition of SQL Server makes us the most diverse service automation platform in the industry," said Ted Werth, CEO of PlumChoice.

"PlumChoice will continue to set the standard for automated service delivery," said Pär Ribbner, president of Tific and a senior vice president at PlumChoice. "The release of the Version 8.0 extension underscores our position as the market leader."

PlumChoice expects to officially release the extension to Version 8.0 prior to December 31.

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