Noble Systems, a provider of unified contact center technology solutions, has acquired Australia-based Open Wave, a workforce management (WFM) software and solutions specialist. The transaction includes all assets and intellectual property, including Open Wave’s ShiftTrack WFM solution.
"Acquiring Open Wave's talent and technologies will enable us to offer the most dynamic and responsive WFM product in the global marketplace," said James Noble, Jr, president and CEO of Noble Systems. "We welcome Open Wave clients and partners from around the world and look forward to continued growth and success under the Noble Systems brand."
Noble Systems will offer Open Wave's ShiftTrack WFM platform to deliver enhanced scheduling, forecasting, resource management, and more. The move also bolsters Noble Systems' presence in Australia. With an existing location in Sydney already in place, Noble Systems' employee and infrastructure footprint in Australia will more than double in size due to the transaction. Noble Systems will also take over Open Wave's EMEA headquarters in London and significant U.K. client roster, which includes National Express, Enterprise Rent-A-Car, TD Waterhouse, and more.
With Open Wave, Noble Systems will add significant depth to its global WFM team, gaining more than 100 active client sites and a robust suite of offerings refined over the company's 20-year history.
Noble Systems is the innovative, fast-growing, financially secure partner we needed to take Open Wave's groundbreaking WFM technologies to a broader global marketplace," said Nick Wagner, former chief technology officer at Open Wave. "We look forward to joining a winning team and providing a seamless transition for our valuable staff and clientele."
Moving forward, Wagner will lead Noble Systems' global WFM development. Noble Systems will maintain existing Open Wave office locations in Melbourne, London, and Singapore and seeks to retain all current personnel. In addition to intellectual property and assets, Noble Systems will assume stewardship of Open Wave's global client base of firms including Unisys, Qantas Holidays, Avon, and many more.