Noble Systems, a provider of unified contact center technology solutions, has acquired Stratasoft, a provider of hosted and premises-based contact center technology. Financial terms of the deal were not disclosed.
Founded in 1995, Houston-based Stratasoft offers hosted and on-premises predictive dialing, contact center database management, contact center campaign scripting, predictive dialing algorithms, and contact center management systems. The firm's global client roster includes leading brands in financial services, telecommunications, outsourcing, vacation ownership, and more. The company has about 100 employees.
"Incorporating Stratasoft's technology and services into Noble Systems is a big win for Stratasoft clients around the world," said James K. Noble, president and CEO of Noble Systems, in a statement. "They are joining a team with the vision, innovation and financial stability to meet their needs today and help power their growth in the future."
"Noble Systems is clearly the best path forward for our clients, partners and personnel," said Asim Saber, former CEO of Stratasoft, in the statement "As part of the Noble Systems team, we'll be able to move forward with the innovation and support our clients expect. What's more, they will gain access to Noble Systems' resources and experience in providing quality premise and cloud-based call center solutions."
Atlanta-based Noble Systems offers platforms for inbound/outbound/blended communications. The scalable, integrated Noble solutions include advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools.