NewVoiceMedia, a provider of cloud contact centre technology, today launched ContactWorld for Sales and Marketing.
Integrating seamlessly with Salesforce.com, executives will gain complete visibility of all sales activity as customer data is turned into customer insight.
Real-time dashboards and historical data provide visibility and tracking of individual activities, while the solution’s call recording functionality offers a more meaningful insight into operations and performance. With click-to-dial, agents can dial directly from the calling list in Salesforce.com. Customer records are then automatically updated. The solution also enables the creation of follow-up activities.
For organizations with field sales teams, mobile recording is available with the advanced package. As with fixed calls, all recordings and statistics are integrated with Salesforce.com for a complete customer interaction history, and are fully searchable.
Also available is a configurable outbound caller ID that can convey a local presence no matter where the sales team is located. It also allows agents to manage multiple outbound lines.
At the point of sale, customers can be directed to NewVoiceMedia's PCI-DSS Level 1 compliant system for secure payments.
"With 84 percent of customers prepared to walk away from a company that doesn't listen, sales and marketing departments need to make sure they have a detailed understanding of their customers, and what matters to them," said Tim Pickard, chief strategist at NewVoiceMedia, in a statement. "With ContactWorld for Sales and Marketing, you can make sure you're carefully targeting who you speak to, and what you speak to them about."