A new application launched by Washington-based FastCustomer enables users of iPhones and Android-powered mobile devices, with one click, to skip waiting on hold at the 1,900 largest companies in the United States and Canada.
"When people need customer service, they just want to talk to a real person," FastCustomer co-founder Aaron Dragushan said. "We wanted to take waiting on hold out of the process."
The free mobile application navigates phone trees, waits on hold so users don't have to, and connects users once a customer service agent is on the line. This time-saving aspect of the application already has attracted more than 15,000 iPhone users who rate FastCustomer 4.5 stars, on average.
"Customers are happier when they don't wait on hold, which means customer service conversations go better for companies too," said Dragushan. "It's win-win.
"We think customer service is broken for both customers and companies. We want to help both sides connect without the hassles of old technology and old thinking," Dragushan said.
The application can be downloaded for free at www.fastcustomer.com.