Netop Live Guide 5.6 with new Remote Assistance support capabilities.
Whether assisting with Web site navigation or e-shop checkouts, completing online forms or providing technical assistance, the Live Guide Remote Assistance and Remote View features empower operators to help resolve customers’ technical issues remotely. The new features allow operators to remotely view their customers’ desktops and help both existing and new customers quickly resolve issues.
"Companies are looking to handle inquiries more efficiently while improving the level of satisfaction customers receive online, said Kurt Bager, CEO of Netop, in a statement. "Traditionally, remote access and screen sharing have been limited in two-way text, audio, and video chat offerings, until now. Netop Live Guide 5.6 blends these features into one easy-to-use, efficient service which is ideal for IT help desk scenarios."
Along with remote control tools, Netop Live Guide 5.6 includes improvements in the product's audio and video chat quality. The new version allows administrators to add layers of security and encryption for confidential audio and video chats.