Mutare Launches Secure Mobile Chat App for the Contact Center
The PCI-compliant solution supports two-way encrypted chat.
Posted Oct 1, 2013
Page 1

Mutare has introduced Secure Chat, a contact center application that gives customers mobile access to secure chat support right from their smartphones.

This PCI-compliant mobile app supports two-way encrypted chat sessions between agents and customers, enabling users to communicate sensitive information quickly and confidentially.

Agents once confined to servicing one voice call at a time can now manage three or more secure chat sessions simultaneously.

Mutare's Secure Chat application is platform-agnostic and can be integrated with current unified communications and contact center systems. Developed as a white-label offering, Secure Chat allows companies to extend their brands to their customers' smartphones while providing a superior support experience.

Page 1
To contact the editors, please email editor@destinationCRM.com
Every month, CRM magazine covers the customer relationship management industry and beyond. To subscribe, please visit http://www.destinationCRM.com/subscribe/.
Related Articles
Eighty-two percent of consumers would use live chat if it were available.
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us