Merced Systems, a provider of performance management solutions for sales and service functions, today released Sales Performance Management 4.0, its newest solution for customer-facing organizations looking to optimize the performance of their sales professionals, increase sales, and improve customer engagements.
Merced Systems' Sales Performance Management 4.0 solution combines incentive compensation management with analytics, advanced sales process automation, and mobile access to data. With Merced Systems' Sales Performance Management 4.0, sales organizations have real-time information at their fingertips, which can be used to increase a salesperson's productivity and revenue generation, empower supervisor effectiveness, and keep the sales organization in line with individual, team and corporate business goals.
Features and functionality new to Merced Systems' Sales Performance Management 4.0 include the following:
- Seamless and Modernized User Experience
- Mobile Smartphone and Tablet access with pre-built iPad and iPhone Sales Compensation Analytics
- Forms Authoring
- Enhanced Forms and Workflows, including out-of-the-box processes for sales and service: MBO, Inquiry/Dispute Management, plan communication, and other pre-built forms and workflows for common Sales Performance Management business processes
- Enhanced Analytics and Reporting Performance and Scalability improvements
"Merced Systems' Performance Management solutions are designed to optimize the performance of customer-facing organizations. By implementing Merced Systems solutions, global leaders, such as Orange, ING Direct USA, Telstra, Mazda Motors UK, and Sprint have improved close rates, raised customer satisfaction scores, and increased revenue," said Mark Selcow, president of Merced Systems. "With Merced Systems' new Sales Performance Management 4.0, customers have a framework to not only identify areas for improvement within their sales organization, but also take action quickly and efficiently so they keep these departments operating at their optimum and thereby bring results that map directly to business goals."