Lionbridge Technologies, a provider of translation solutions, has partnered with LivePerson, a provider of online engagement solutions, to market and promote Lionbridge GeoFluent for LivePerson Chat, an integrated cloud- based multilingual chat application that gives contact centers and enterprises on-demand, quality translation within their existing LivePerson chat application.
With more than 8,500 clients, and 13 million chats each month, LivePerson chat is enabling organizations to increase online sales conversions, grow average order value, decrease email and voice support costs, and improve customer satisfaction scores above other human-assisted channels. However, due to language barriers, many enterprises fail to engage online effectively with their prospects and customers, leading to missed revenue opportunities and unnecessary expensive in-country support costs.
GeoFluent for LivePerson Chat removes these language barriers by allowing English-speaking agents to engage customers and prospects online in multiple languages from one location. GeoFluent can be customized to reflect each organization's brands, products, languages, and expertise.
"With a shared vision, a common customer base, and a powerful integrated solution, LivePerson and Lionbridge are ready to address the growing demand for integrated, cloud-based solutions that deliver significant, measurable benefits for global organizations," said Rory Cowan, CEO of Lionbridge. "Together we will extend the powerful benefits of online engagement by helping organizations increase online sales, reduce dependence on in-country personnel, and increase agent productivity as they effectively connect with customers and prospects on demand, anytime, in any geography."
Benefits of GeoFluent for LivePerson Chat include the ability to do the following:
- Accelerate revenue opportunities by turning agents into "global communicators" with real time, proactive multilingual chat for pre-sales engagements within existing LivePerson applications;
- Reduce the costs of in-country support infrastructure and improve time to resolution for international customers by allowing online chat agents to support users in multiple geographies from one location; and
- Ensure the privacy of multilingual communication with an enterprise-scale, multitenant platform that protects brand integrity and ensures secure multilingual communication.
GeoFluent is an on-demand translation platform that integrates Lionbridge's cloud-based language customization solutions with a statistical machine translation engine developed in IBM's Watson Research Center. As a result, enterprises gain a unique, real-time, secure SaaS solution based on proven technology that has been adopted successfully in large-scale commercial environments. GeoFluent for LivePerson Chat is an integrated, real-time online engagement solution that allows agents to engage users in multiple languages in real time within their existing LivePerson chat application. As a result, organizations can facilitate faster time to purchase through proactive multilingual engagement, and reduce global support costs through effective online customer care.