KnoahSoft, a provider of VoIP-based call recording and analytical tools for contact centers, and Esna Technologies, a provider of cloud-based unified communications (UC), today announced a strategic partnership to offer a full suite of advanced UC and contact center tools to enterprises across North America.
By pairing Esnatech's UC services through its Office-LinX platform with the advanced call recording and analytical tools in KnoahSoft's Harmony solution, the companies offer small- to midsized business an end-to-end solution to help increase worker productivity and reduce enterprise risk.
"We are excited to partner with KnoahSoft to bring comprehensive, scalable solutions for call recording to our enterprise UC customers," said Davide Petramala, executive vice president at Esnatech, in a statement. "With robust UC from Office-LinX, and Harmony's market-leading call recording capabilities, we can help companies significantly improve productivity, mitigate regulatory risk, and enhance call center effectiveness and agent performance."
Through joint sales and marketing initiatives, as well as combined support, the partnership will enable both companies to immediately offer expanded UC and contact center capabilities to North American organizations.
"Customers are clamoring for enterprise-level interaction recording that will give them the productivity enhancement and peace of mind they need, especially as more of the technology they use in the contact center and for UC enablement resides in the cloud," said Ralph Barletta, president and co-founder of KnoahSoft, in the statement. "The KnoahSoft/Esnatech partnership is designed with these evolving user needs in mind and we are thrilled to be leading the way for our customers as their businesses change."