Jacada, a provider of customer service technology, has signed a global strategic partnership agreement with Cognizant Technology Solutions, a provider of enterprise consulting solutions and outsourcing services. Under the partnership, Cognizant will incorporate Jacada's Customer Service Technology solutions into its global delivery network.
"Customer care is going through significant transformation with the evolution of social, mobile, analytics, and cloud technologies, and our customers are looking for solutions that can revolutionize consumer experience. The partnership with Jacada, a company that specializes in transforming customer experience in contact centers and customer care with pat- breaking solutions such as visual IVR, will fit into Cognizant's Customer Solutions strategy of advising and delivering next-generation customer experience solutions to our Customers," said Hari Raja, head of Cognizant's CRM practice in the Americas, in a statement.
"The partnership with Cognizant, a company that is considered one of the premier business and IT services firms in the customer service domain, is part of Jacada strategy to enhance our go-to-market strategy with key dominate players. This partnership gives them the ability to differentiate their solutions using our comprehensive product suite around call center and self-service with our new visual IVR solution," said Guy Yair, Jacada's co-CEO, in a statement. "We look forward to growing our global reach with Cognizant as we continue to compliment their offerings with innovative and cost-effective customer service technology solutions."