Interactive Intelligence Group, a provider of unified IP business communications solutions, has released a major upgrade to its predictive dialer software, Interaction Dialer.
This latest upgrade, Interaction Dialer version 4.0, was designed to improve ease-of-use, simplify management, and help contact centers more effectively execute dialing campaigns.
Interaction Dialer 4.0 accomplishes this as a result of the following new features:
- Enhanced multi-campaign dialing enables priorities to be assigned that determine the volume of calls placed per active campaign; also enables agents to receive a mix of calls from multiple campaigns.
- Increased accuracy of answering machine detection using several new patents.
- A consolidated and streamlined interface simplifies management, and a query-by-example' tool reduces programming requirements.
- Consolidated history data and new data fields.
"We're seeing a steady increase in organizations deploying dialer technology, primarily to drive down costs through automation and to gain a greater competitive edge with features like just-in-time lead handling and capabilities for more proactive customer care," said Interactive Intelligence founder and CEO Donald Brown in a statement. "We designed Interaction Dialer 4.0 to give these organizations an even greater advantage by building in more cost-savings, while improving both ease of use and feature sets that help reach the right people at the right time in the most efficient manner possible."
Interactive Intelligence first released Interaction Dialer in 1999 as an add-on application to its all-in-one IP communications software suite, Customer Interaction Center(CIC). Interaction Dialer offers midsized to large contact centers, telemarketing/teleservices firms, collection companies, and other organizations skills-based, predictive, preview, power and blended inbound/outbound dialing functionality. It also includes a patented staging algorithm and built-in contact center features.