Interactive Intelligence Group, a provider of unified IP business communications solutions, has released an enhanced version (SU1) of its all-in-one IP communications software suite, Customer Interaction Center (CIC) 4.0.
New features in the expanded version of CIC include the following:
CIC is targeted at midsized to large contact centers and enterprises, including insurance, financial services, outsourcer, collections, and utilities verticals.
"Our latest CIC enhancements are designed to make it even easier and more cost-effective for the largest global organizations to deploy and manage our software," said Interactive Intelligence founder and CEO Donald Brown, in a statement. "We'll continue to add new features that help companies improve their customers' experience, while streamlining operations for reduced costs."