Inova Solutions, a real-time contact center data reporting company, and Four Winds Interactive (FWi), a digital signage software company, have partnered to bring to market a s digital signage solution designed specifically for contact centers.
The digital signage software package integrates with data sources, such as call routing switches and internal databases. The user interface allows for multiple content types, such as weather, RSS feeds, Microsoft PowerPoint files, Adobe PDF files, clocks, images, and more to be displayed on large-format LCD screens. Inova’s LightLink middleware populates grids, gauges, and charts with the real-time data, such as average handling time, calls in the queue, and service levels.
“The partnership between Inova and FWi provides contact centers with a best-of-breed solution,” said Inova Solutions CEO Pete Sisti. “Inova’s reporting middleware captures the important real-time metrics that call centers need, and FWi’s digital signage software visually presents those metrics alongside messages and other media in an attractive and dynamic display.”
“FWi is thrilled to be working with Inova. Together we’re able to combine Inova’s powerful contact center technology with FWi’s industry-leading visual management solution to deliver world-class solutions for contact centers around the globe,” said Dave Barker, director of business development at FWi.