The U.S. Patent and Trademark Office has granted Interactive Quality (IQ) Services protected trademark status for its VC101, Virtual Customer, and Communications Intelligence Assessment contact center products.
With VC101, IQ Services' clients can experience what their customers experience. The Virtual Customer provides insight and an understanding of what a real customer experiences. With the Communications Intelligence Assessment, IQ Services leads its clients through a comprehensive process to identify the specific measures by which their customer service experience can be measured.
These offerings enhance IQ Services' ability to provide an end-to-end customer service experience evaluation for complex technology-based communications and contact center solutions. The federal government recognized IQ Services' distinctive process for establishing a virtual customer that when deployed measures technology-based contact center solutions against an organization's brand promise, providing clients with options for improving customer service experience often resulting in improved customer retention and bottom line profits.
"The trademark protection for VC101, Virtual Customer, and Communications Intelligence Assessment further establish IQ Services as an industry leader, but more importantly, these services allow our clients to truly experience what their customers experience, and that depth of understanding is a great step forward for the entire contact center testing and communications evaluation industry," said Russ Zilles, president and chief operating officer at IQ Services, in a statement.
"We are proud of the value IQ Services already delivers and excited to be recognized with trademark protection for the pioneering nature of VC101, Virtual Customer, and Communications Intelligence Assessment. These services improve the quality of customer service provided by our clients," added Mike Burke, vice president of sales and marketing at IQ Services, in the statement.