Small businesses, from auto repair shops and dance studios to personal trainers and tutors, can now book appointments online, manage customers, and promote deals across their social networks through GoSuite, a set of free cloud-based business management and marketing software.
Unveiled today, GoSuite was created by GramercyOne, whose cloud-based Booker Platform is used by more than 2,500 businesses—from multinational enterprises like Hilton Worldwide to single location spas, fitness centers, salons, medical practices, and local service businesses—in 56 countries. The platform processes more than 700,000 transactions per month, averaging in excess of $1 million per day in transaction volume.
With GoSuite, GramercyOne is leveraging its enterprise Booker Platform to provide local merchants and independent professionals with similar free tools aimed at streamlining their day-to-day tasks.
"GoSuite makes it as easy to book and promote a service online as it is to sell a product," said GramercyOne CEO Josh McCarter. "It enables small business owners to spend less time on operations and more time focusing on their customers and growing their business."
GoSuite includes two free products: GoBook and GoPromote.
GoBook provides service businesses with an online appointment book and the ability to offer online, mobile, and Facebook booking to consumers. GoBook also provides tools for managing customer records and profiles, as well as a real-time dashboard for tracking crucial statistics like total appointments and revenue, top customers, conversion rates, and more. "GoBook offers a free solution to enable small businesses to maximize the impact of daily deals, manage the influx of bookings, and meet the challenge of turning new customers into repeat business," McCarter said.
Building on the concept of driving more value out of deals and specials, GoPromote allows businesses to develop their own specials and deals, promote them through social media channels like Facebook, Twitter, and Foursquare, and then track inbound customers to see which campaigns and platforms are most effective.
GoSuite users looking for more sophisticated services can upgrade to one of several Booker premium services, which offer a fully integrated platform with online, social, and mobile scheduling, business management, CRM, point-of-sale (POS), online marketing, and robust reporting. Prices start at $25 per month for the Lite product and go up to $1,000 or more per month for enterprise customers.
The launch of GoSuite comes on the heels of the New York-based start-up closing $14.5 million in funding last week from a group of investors led by Revolution Ventures.