Global Connect, a provider of cloud-based hosted dialing and communication services, and Global LiquidEdge Solutions, a provider of collection scores and workflow optimization solutions, launched the first fully integrated score-based dialing solution from the cloud.
This solution puts dialing intelligence into the hands of Global Connect customers. Call optimization delivers improved liquidation and lower overall call expense by leveraging Global Connect's hosted dialing solution and best time-to-call reporting with Global LiquidEdge's collection scores and call sloping strategies.
This solution analyzes clients' dialer lists, scores them for collectability, and then dials. With Global Connect's scoring solution, users upload the entire file to Global Connect's cloud and let the system do the work. The file will be dialed optimally according to the collectability of the account.
By calling the most collectable accounts in appropriate frequency, clients can expect liquidation improvement of up to 80 percent with a 40 percent increase in payers, according to the company.
"The use of collection scoring and call sloping strategies, coupled with the utilization of an effective dialing program, will prove to be a key differentiator in this market. We are excited to be partnering with a company such as Global LiquidEdge," said Darrin Bird, chief operating officer at Global Connect.
"We are very excited to team with an industry leader such as Global Connect. Together we offer very compelling solutions for collection call centers to improve their collections," said Rick Wittwer, president of Global LiquidEdge. "Now a call center can target accounts most likely to pay, dial them at the best time to call, and apply call sloping to optimize each call made."