Customer Relationship Metrics has partnered with Strategic Contact to create business transformation capabilities for companies to improve their customer experience performance.
"Strategic Contact is excited about the opportunity because analytics and BI is such a strong need for our clients. This partnership opens the door for contact centers to gain insights and act on those insights," said Lori Bocklund, president of Strategic Contact, in a statement.
Jodie Monger, president of Customer Relationship Metrics, says, "Tangible changes are what make business intelligence valuable. Strategic Contact has the experience, project processes, and tools to help clients implement changes because they lack the time, resources, or knowledge to pursue. This partnership fills the void between strategy and business results."
Monger added, "Value is not generated from uncovering insights, It is generated from taking action on insights."