Edmunds.com, an online resource for automotive information, has selected Contact At Once!, a dealer chat provider connecting online car shoppers to auto dealers, to provide live chat functionality across Edmunds.com's consumer-oriented Web properties.
"There are obvious benefits to giving car buyers access to real-time text-based communication with dealers as they conduct research online," said Donna Sechrist, Edmunds.com's senior vice president for dealer initiatives, in a statement. "Contact At Once! offers our users a secure, intuitive chat solution that lets them communicate directly and easily to our dealership partners."
The Contact At Once! chat solution is used by more than 10,000 car dealerships. Using a single set of tools and processes, dealers can respond to consumer chats originating from anywhere. Dealers leveraging the dealer chat software typically experience an increase of at least 25 percent in the number of online shoppers that contact the dealership. Shoppers can connect with dealers via icons and personalized photo greetings placed on Web sites.
"Adding live dealer chat to Edmunds.com makes the site more effective," said Skip Dowd, vice president of business development at Contact At Once!, in the statement. "Choosing Contact At Once! means easy-to-use solutions for dealers."