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Confirmit Enhances Its VoC Solution
Confirmit CustomerSat 12.2 lets users drive strategic action based on improved capture, enrichment and analysis of the customer voice.
Posted May 31, 2013
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Confirmit, a provider of customer experience, employee engagement, and market research solutions, yesterday launched Confirmit CustomerSat Version 12.2.

Confirmit CustomerSat Version 12.2 allows users to bring key metrics from multiple survey programs together in a single dashboard to track performance against corporate goals. Executives can monitor key performance indicators across key customer touchpoints, compare performance across market segments, and drill down as required to identify where to prioritize action.

Additional enhancements within the release include enhanced mobile dashboards, providing immediate access to critical business insight for executives on the move; and new search and filter functions in Active Dashboards to visualize feedback results and share voice of the customer data across the enterprise.

The development of the Confirmit CustomerSat solution follows Confirmit's acquisition of CustomerSat, a provider of Web-based enterprise feedback management software and services, from MarketTools in August.

"The developments delivered in the latest version of the Confirmit CustomerSat platform reflect our commitment to intelligence-driven action for multichannel VoC programs," said Terry Lawlor, executive vice president of product management at Confirmit, in a statement. "This release, along with the many other investments we're making in our technology and services, forms part of a unified, integrated future for Confirmit solutions, and we are confident that customers will see the benefits of this investment."


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