C3/CustomerContactChannels (C3), a global provider of customer management solutions, is enhancing its recording and quality management systems with NICE Interaction Management and NICE Quality Management, recording and quality management solutions of the NICE SmartCenter suite.
Rick Ferry, C3's president and chief operations officer, said, "We selected NICE as more than a technology solution provider. We view NICE as a partner in helping us differentiate ourselves from our competition as we strive to help our clients provide the highest level of service to their customers. The NICE solution will provide us performance, security, and cost benefits. On the performance level, its scalability for virtualized environments will enable us to lower the hardware resources required as well as reduce overall total cost of ownership. NICE will also enable us to help our clients protect their customers' privacy with advanced real-time capabilities that ensure compliance with the Payment Card Industry Data Security Standard (PCI-DSS)."
NICE Interaction Management was also selected for its enterprise readiness, with easy (click-and-go) deployment, rapid implementation; and integrated out-of-the-box system monitoring and reporting. It will enable C3 with multitenancy capabilities, easy configuration, and ongoing management, and advanced virtualization for higher scalability.
Yochai Rozenblat, president and CEO of NICE Americas, said, "We are pleased to add C3 to the NICE customer base. The company is quickly growing, and the latest release of NICE Interaction Management provides the agility and scalability that suits C3's needs. We're confident that our solutions can grow with C3, supporting a multitude of contact center environments."