Altitude Software and Virtual CSR today announced a partnership to bring to the U.S. market solutions that optimize and improve the effectiveness of customer interactions in the contact center.
The partnership enables Virtual CSR to integrate Altitude Software applications in order to deliver comprehensive solutions that are the result of collaborative client engagement methodologies, next generation technologies and superior technical expertise. The Altitude uCI customer interaction management solutions support a wide range of functionality, including IVR, skills-based and intelligent routing, multimedia queuing for email and web chat, integrated screen pop with agent scripting, and predictive dialing.
"The customer experience remains a focal point for companies as they look for ways to innovate and create value at every point of contact," said Gerrit Lydecker, CEO of Virtual CSR, in a statement. "Altitude Software's solutions help Virtual CSR deliver value to our customers through low upfront costs, accelerated time to market, advanced functionality, and significant improvements in critical contact center metrics."
"Virtual CSR's experience in planning, designing, and deploying speech and desktop applications is unmatched in the industry," states Mark Lepko, Altitude Software's president for North America, in a statement. "Altitude Software delivers call center management solutions that provide key functionality in support of Virtual CSR projects in industries such as hospitality and telecoms."