XACT Telesolutions, a call center solutions company, is expanding its range of customer service outsourcing solutions with email management services.
The new email management service includes responding to email sent by customers and clients, filtering spam email and other communication irrelevant to company, and placing orders sent to company's inbox.
Now, current and future clients of XACT Telesolutions will have the opportunity to let the American-based call center handle both phone and internet communication between customers.
"Although the phone is still a form of interaction highly appreciated by customers nationwide, email offers customer convenience on a new level," said Kathy Gray, director of business development at XACT Telesolutions, in a statement. "With our skilled and experienced email management team, we can now assist our clients with online interaction and free up more of their time for important business operations."