WorkSpace Communications, a cloud provider of unified communications, business process outsourcing, and hosting solutions, today announced a partnership with Evangelyze Communications, a unified communications software developer, to deliver a hosted Web chat solution that is completely integrated with Microsoft Lync.
Under the agreement, the SmartChat application can be deployed with WorkSpace Communications' hosted Lync offering, a client's onsite Microsoft Lync Server solution, or Microsoft's Office365 platform. WorkSpace will also offer Web chat services for companies looking to augment their internal resources or to outsource the entire function.
Evangelyze's SmartChat is a Web chat application that integrates directly within the Microsoft Lync Client, offering one screen to manage all chat sessions, view chat details, and perform key features such as click-to-call, application and desktop sharing, pre-written Messages, CRM integration, and a plug-in service to add solutions and features. SmartChat also lets administrators manage the entire Web chat environment within one, single Web-based console.
"Our growing suite of Microsoft Lync-integrated communications-enabled business process (CEBP) applications is designed to deliver the highest level of productivity and efficiency for our clients," said Bryan DiGiorgio, CEO of WorkSpace Communications, in a statement. "With the addition of Web chat capabilities, we're now giving them tremendous value and a way to extend the capabilities of their existing Lync investment. Our clients can choose the Lync-integrated applications that will most benefit their businesses, whether that means looking to us for an entirely hosted solution or one that integrates with their own onsite Lync deployment."
Under the terms of the agreement with Evangelyze, WorkSpace will collaborate on other applications and services, including SmartClass and SmartCare applications, to add to its portfolio of unified communications services.
"Over the past several years, WorkSpace Communications has developed a very compelling unified communications offering for a variety of businesses, providing high-quality service and support," said Joe Schurman, CEO of Evangelyze Communications, in the statement. "We're very pleased that after piloting 100-plus customers in the initial SmartChat Version R3 release, SmartChat is now integrated within the Workspace Unified Communications as a Service (UCaaS) portfolio and can offer the level of support and service our customers require at the enterprise and small business level. From an Evangelyze perspective, we are extremely happy that we can now focus solely on application development of our innovative line of UC-integrated software and CEBP solutions with WorkSpace as our distributor and strategic partner. Enterprise Web Chat is just the tip of the iceberg."
In addition to its hosted and premises-based solutions, WorkSpace also offers the SmartChat capability as part of its outsourced business process solutions. Other contact center-related services include sales, service, or other live agent support and contact center management features such as call forecasting, platform administration, enhanced reporting, and root cause analysis.