WhosOn Live Chat by Parker Software has released an add-on to its popular software to enable users to implement a live click-to-chat link within their company Facebook pages.
WhosOn now enables brand advocates to click-to-chat within a company Facebook page, using WhosOn, connecting them instantly to a live chat agent to handle their enquiries.
Ian Rowley, head of business development at Parker Software, comments, "We always look for ways to innovate our platform. WhosOn is used widely as a business tool to enable companies to track Web site visitor activity and also to engage those visitors via live chat. The Facebook add-on is just another way for these companies to socially engage with their customers or fans in this instance. We are confident that this will have mass appeal for a lot of brands as a better way to connect with their Facebook audiences."